Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must send us

protectONE GmbH
To the Widey 30
59457 Werl
Phone: +49-2902-6531855
Fax: +49-2902-6531856
E-mail: info@protectone.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of digital content that is not delivered on a physical data carrier if the execution has begun with the express consent of the consumer and the consumer has confirmed that he thereby loses his right of withdrawal. In the case of software licenses and digital training courses, the right of withdrawal expires upon provision of the license key or access to the training platform.

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us).

To:
protectONE GmbH
To the Widey 30
59457 Werl
E-mail: info@protectone.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for notification on paper):
Date:

(*) Delete as appropriate.